Bookings
Please note that all tickets are non-refundable and non-transferrable. That means that if you miss the class (for any reason) the booking is forfeit (it will NOT be rescheduled/refunded/or credited).
Photos and Popia Act
Photos of your creations/food will be taken during the class. These photos and any photos shared with us on our Whatsapp community may be displayed on social media, used for promotional purposes and/or shared on Whatsapp with other attendees as Julie Donald sees fit.
Your name, face and any personal or identifying information will never be shared without our explicit consent.
Dietary requirements
If you have dietary requirements please mention that in the “order notes” section when booking or let us know as soon as possible. We will do our best to accommodate any dietary requirements, however in some cases this is not possible, and there may be dishes that you cannot eat.
Class times
Please check class times when you book. Classes will start and end promptly at the times advertised.
Venue
Please check your confirmation email when you book for the class venue. If there are any changes in venue you will be notified by SMS and email.
Equipment
Equipment is supplied for you to use in the class, please return it at the end of the class.
Ingredients
All ingredients are supplied for you. Your finished products are yours to keep, however no other ingredients may be removed from the premises unless you are told otherwise.
Boxes
Boxes will be supplied as needed, but please feel free to bring along cake boxes/savers and/or tupperware to take your goodies home in
Allergens
Our products contain butter, gluten (wheat) and eggs and are made in an environment that handles nuts, soya, and alcohol. Nut, gluten and alcohol-free cakes can be made on request; however, we cannot guarantee there has been no cross contamination due to the nature of production.
Cake storage
Cakes should be stored at room temperature in the box provided. They should be kept out of direct sunlight. Freezing or refrigerating our cakes or cupcakes is not recommended (unless otherwise specified). Please note cupcakes should be consumed within 2 days and cakes within 3 days.
Aprons
Please bring an apron with you to all classes.
Certificates
We no longer offer certificates
Bookings
All bookings are to be done through our online shop. Payments can be made via Payfast (secure online portal) or direct bank transfer (EFT). Full payment is required to confirm your booking. Please ensure the contact number and email address that you provide is correct.
Vouchers
If using a voucher code this can be used on the online site. Please note that once that booking is confirmed (via the site or manually) the voucher code will no longer be valid.
vouchers are valid for 3 years, please check the expiry date on the voucher for details. If you have booked and paid for a specific class or course for someone else, please confirm with them the dates etc before booking as we do not offer rescheduling/refunds/credit.
If you have received a gift voucher, please note that it is valid for the class or course specified on the voucher and cannot be rescheduled/refunded/credited. It is not transferrable, but you may gift the seat to someone else if you are unable to attend.
EFTS
If using direct bank transfer, the bank details will be displayed on the page after you click “Place Order”, your seat will be saved for 24 hours, please email your proof of payment to julie@juliedonald.co.za to confirm your seat (use your booking number as a reference). If we do not receive your proof of payment within 24 hours the booking will be cancelled. You will receive a confirmation email when the funds clear in our account.
Confirmations
We will send out a further confirmation in the week before the class via WhatsApp (details below). This will include confirmation of time, date, venue, and any other relevant information. If you have any questions in the meantime, please contact Julie via email or Whatsapp.
Class size
Classes are limited to a maximum of 8 people. Each class requires a minimum of 5 people to run (if there are fewer than 5 people booked the class will be cancelled or rescheduled) the cutoff date for booking is 48 hours before the class. (eg. if the class is to run on Saturday morning, a decision will be made on Thursday morning if the class is to be cancelled) see below.
Cancellations BY Julie donald
We reserve the right to cancel or reschedule the class at any time. If the class is cancelled, you will be refunded in full. If the class is rescheduled, then you will be given the option of booking for the new date, a voucher for a future class or a full refund. If Julie is ill and cannot find a suitable replacement teacher this will also apply. If the class is cancelled for any reason, you will be notified by email and whatsapp as soon as possible (please make sure your contact details are correct).
Absentees and non-attendance
Please note that all tickets are non-refundable and non-transferrable. That means that if you miss the class (for any reason) the booking is forfeit (it will NOT be rescheduled/refunded/or credited). you are more than welcome to give your tickets to someone else to attend in your place if you are unable to make it. This also applies if you miss a day/s during a short course
(ie no rescheduling/refunds/credits)
WhatsApp communication
Information about the class, address and location pin will be sent you via whatsapp before the class. Pictures and recipes from the class will also be sent via whatsapp
In some cases, a whatsapp group will be set up for the class, THis is strictly “opt in” but other attendees will be able to see your number and details.
You are welcome to join our bigger WhatsApp community for public groups and a weekly broadcast update.
Refreshments
Tea, coffee, water, and biscuits or a light snack will be provided during workshops
For social cooking classes, water will be served, please bring your own drinks if desired
Private classes, one-on-one classes, parties, and team building
Please book these directly through Julie. You will receive a quote once we know what you are looking for. You will need to pay a 50% deposit to secure your booking (and date).
The balance of payment is to be made the day before the event
Dates are booked on a first come, first served basis subject to Julie’s availability. Private classes are customizable, and we are happy to design an event within your budget. Private classes are billed at R500 per hour plus ingredients, a minimum of 2 hours.
Please check your quote/invoice carefully to confirm all details (date, time, class content and what’s included etc). The details listed on the quote will be considered confirmed if you accept the quote.
Quotes/invoices are valid for 7 days. If you confirm (via payment) after that time it does NOT automatically mean that your booking is confirmed. Please contact us to confirm that we still have availability for your order. The location, date, and time of the class up will be listed on the quote/invoice, please make sure this is correct.
Cancellations/rescheduling more than 7 days in advance of the due date will be accommodated on your new due date (subject to availability). Cancellations/rescheduling less than 7 days before due date unfortunately cannot be accommodated (purchasing and prep will already have begun). No refunds, credit, transfers, or exchanges.
Any changes to the original quote/invoice after acceptance will be requoted accordingly.
If we are unable to present the class due to loadshedding/lockdowns or any other reason beyond our control, we will attempt to reschedule, or you will be refunded in full and you will be notified as soon as possible. The Studio will not be held liable for such circumstances.
If we are presenting our class in your venue (private or at a third-party venue) we are not liable for any issues beyond our control such as loadshedding/lockdowns, insufficient seating, ovens, ventilation etc. Every effort is made to prevent such issues and we will provide a list of what is required from the venue at the time of booking.
** Please note that this is a home business so please respect the start and end times of classes.**
Contact: Julie on 083 402 2331
julie@juliedonald.co.za
www.juliedonald.co.za